Last year there was a problem with my connection and I was without internet for over a month. The constant calls with the min 15min waiting period on hold got me absolutely nowhere. They eventually took notice after an e-mail and fax that I sent them where I basically called everyone including the Customer Support dept and technical depts an incompetent group of fools that have no idea what any of them are doing. The problem was fixed within 3 days.

After all of this I refused to pay any of my bills for a period of 7 months and went on to cancel the line. It took me a year to pay up what I owed them and that was only after the 10th ‘Past Due’ notice…!