45 days ago
IMS: “Are you sure your team don’t want the Greek test?”
Me: “No. We prefer to be tested in English thanks.”
IMS:”Ok, but it might be a little different, like you won’t get the results straight away”
Me:”Is that the only difference? No problem, we can handle that, go ahead and book us.”
IMS:”Great. 11:00?”
Me:”Great !!”

Am I wrong in thinking that when one takes an examination, one should expect an absolutely perfect examination environment? I mean perfect not only in terms of the physical room as such. I also include the exam paper/interactive test/questions/answer format/delivery format.

Well, today was just perfect for proving how NOT to run an ECDL test.

Today was also perfect proof of how to throw your reputation down the toilet and also perfect for trying to prove how very professional you are by not admitting you made a mistake, didn’t prepare enough and pretty much didn’t deliver what you were paid to deliver. Oh, and before I forget, you also preferred to blame someone else. You are also to blame. We are expected to pay you therefore you are responsible for making sure the test goes off without a hitch, thereby ensuring that those being examined perform perfectly based on thier knowledge. Your testing techique should in no way hinder the candidate – today it did. It did on at least 3 occassions per candidate. I stress that these candidates are power users who have influence on other users. It will take some doing to convice the rest of the team to sit the exam based on the Power Users’ experience.

While we decide how to proceed, can you please proceed in cancelling any further scheduled tests we have.

I wonder if we should charge you a consultancy fee for helping you iron out your problems.

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